General Terms

These terms of use determine the use and purchase procedure of goods on the internet commerce site https://bluetti.lv/ (hereinafter – The seller’s site).

Before ordering any goods from The seller, please read these terms of use carefully and make sure that you have understood them correctly. Please note that before completing an order, the customer is obliged to agree to these terms and the privacy policy, and if they refuse to do so, it is not possible to complete the order and purchase goods from The seller. Therefore, if the customer has purchased a product from The seller’s site, it is considered that the customer has read and agreed to these terms of use.

The shopping procedure on The seller’s site is determined by the Cabinet of Ministers Regulation No. 255 of 20 May 2014 “Regulations Regarding Distance Contracts.”

If the customer purchases goods offered by The seller, the terms of use are considered a legally binding document, which determines the parties’ rights and obligations related to the purchase of goods, payment for them, as well as the conditions for the delivery and return of goods.

In the understanding of these terms, the customer is a capable natural or legal person who shops at The seller

(hereinafter – the customer). Minors from 14 to 18 years of age can use The seller’s services only with the permission of a parent or guardian, except in cases where they have their own income.

Information about the seller

The available content and sale of goods on The seller in accordance with these terms of use and regulatory enactments are provided by SIA “P13,” registration number 40203452693, legal address: Prieduļu iela 13, Garupe, Carnikavas pag., Ādažu nov., LV-2163, phone number 25725722 (hereinafter – the Seller).

How to place an order

Customers of The seller can place orders both as registered users and without registration.

If a customer wants to receive additional benefits from shopping at The seller, by registering, the customer can choose to agree or disagree to receive future marketing offers. If the customer chooses to agree to receive future marketing offers via email, the Seller may send information about product sales, promotional products, and personalized offers to each customer’s email, according to their preferences.

The shopping cart is created when the customer selects products and clicks “Add to Cart”. Adding products to the shopping cart does not mean that they have been purchased yet. The contents of the shopping cart can be changed at any time by the customer, by adding new items or removing items they do not wish to buy.

When placing an order, the customer must enter accurate and precise information. The entered information must be checked carefully, and the customer must ensure that they have provided correct and accurate information. The accuracy of the customer’s entered information is important, as it determines the fulfillment of the order and delivery of the goods.

Once the customer has placed all desired items in the shopping cart, they must open the shopping cart, after which they will have the opportunity to select the delivery method for the next order action.

There is no minimum purchase amount at The seller. The customer can buy an unlimited number of products.

The purchase agreement for the products is considered to be concluded from the moment when the customer, selecting the products, creates a shopping cart and clicks on “pay for the purchase”. The customer is obligated to pay for the goods in accordance with the terms and conditions of use.

The final total cost, possible ordered product assortment, and available number of products will be displayed in the order window after clicking the “place order” button.

Despite the terms and conditions stated here, the customer is informed that due to technical issues or operational load at The seller, after adding products to the shopping cart and clicking “buy”, it may happen that the purchased products are not in stock. In such a case, the Seller will inform the customer (using the contact information provided by the customer or the registered customer’s contact information) that the ordered and purchased products are not available. In this case, the Seller may agree to refund the money (by transferring the money to the customer’s bank account from which the purchase was made) for the products that are not in stock, or offer the customer to buy other equivalent products, by agreeing with the customer in each case separately.

Product prices and payment procedure.

The prices of goods on The seller are indicated in Euros, and VAT is included in the price.

After choosing the delivery method, the customer can select their preferred payment method.

Paying upon receiving the order in person (if the product is available at the LV warehouse)

With a credit card (when ordering the product).

Using a credit institution payment option.

If an overpayment is made for goods, the Seller will refund the customer by transferring the overpaid amount to the bank account from which the customer made the payment for the goods. If an overpayment is made using another payment method, the customer must submit a written application to the Seller, specifying the bank account number to which the overpaid amount should be transferred.

Delivery of goods

When choosing a delivery method, the customer commits to providing an accurate delivery address.

When placing an order, the customer can choose one of the following three ways to receive the goods:

FREE pickup at Prieduļu iela 13, Garupe, Ādaži municipality, on working days from 12:00-19:00.

Delivery with DPD Pickup intermediary. Delivery to DPD Pickup network locations throughout Latvia is free of charge.

Delivery with DPD courier service throughout Latvia. Delivery fee throughout Latvia is free of charge.

The seller reserves the right to change the minimum order amount at any time at their discretion, starting from which the delivery is free of charge.

The seller will do their best to ensure that the ordered goods are delivered as soon as possible. The approximate delivery time is 5-10 (five to ten) working days after the completion of the purchase if the goods are not available on-site, but must be ordered from the supplier’s warehouse.

If the goods are available in the LV warehouse, delivery is possible within 1-2 working days after the completion of the purchase.

If the delivery of goods to the customer is not possible due to the customer’s fault or circumstances dependent on the customer (the customer has provided an incorrect address, the customer is not available at the specified address, the specified address is inaccessible, etc.), the goods are not sent again, but the order is cancelled. In such cases, the seller refunds the customer only for the goods, but the delivery fee is not refunded.

Except for removing goods from a parcel locker, the customer’s signature is electronic data generated when the customer enters a special PIN code, which the customer received via SMS on their mobile phone, and after entering which, the parcel locker door opens. The above-mentioned electronic data is equivalent to the customer’s handwritten signature.

If the goods are delivered by a courier, the customer or their representative inspects the goods for compliance with the order and signs for receipt of the goods in the manner and place indicated by the courier. By signing for receipt of the goods, the customer or their representative confirms that the goods have been delivered to them in good condition and in accordance with the terms of the purchase agreement. In all cases where a courier delivers goods to a customer whose packaging is crushed, wet, or otherwise damaged from the outside, the customer must indicate (write a comment) in the shipment confirmation of receipt or draw up a separate document regarding such defects. The customer must do this in the presence of the courier. The seller is not responsible for any defects in the goods that were obvious at the time of delivery but were not indicated in the confirmation of receipt of the goods. The seller attaches the delivery note to the goods shipment or sends it electronically to the customer’s specified email address after receiving confirmation of delivery of the goods to the customer.

Product quality

The properties of all products sold on The seller’s site are indicated in the product description for each item, and the seller ensures that the main product features (such as information about the manufacturer, color, volume, etc.) correspond to the actual product specifications and the terms of the agreement.

The applicable warranty is provided for all purchased products as specified in the relevant legislation.
If the customer (in the understanding of the Consumer Rights Protection Law – a physical person who purchases a product for a purpose that is not related to its economic or professional activity) finds that the product does not correspond to the terms of the agreement after receiving it, the customer has the right to submit a claim to the seller regarding the non-compliance of the product with the terms of the agreement within two years from the date of receiving the product, according to the procedures specified in the Consumer Rights Protection Law.

In case of products that do not comply with the terms of the agreement, the customer has the right to request that the seller performs one of the following actions: eliminating the non-compliance of the product with the terms of the agreement; exchanging the product for one that complies with the terms of the agreement; reducing the price of the product accordingly; canceling the agreement and reimbursing the customer for the amount paid for the product.
First, the customer has the right to request that the seller eliminates the non-compliance of the product with the terms of the agreement or exchanges it for a product that complies with the terms of the agreement free of charge, except in cases where it is not possible or is disproportionate (disproportionate if it results in costs to the seller that are not proportionate to the other specified alternative means, taking into account the value of the product without non-compliance, the significance of the non-compliance, and whether the use of an alternative means would cause significant inconvenience to the consumer).

If it is not possible to eliminate the non-compliance of the product with the terms of the agreement or exchange it for a product that complies with the terms of the agreement free of charge, then the customer has the right to request that the seller reduce the price of the product accordingly or cancel the agreement and reimburse the customer for the amount paid for the product. When reducing the price or canceling the agreement and reimbursing the amount paid, the seller may take into account the wear and tear of the product or the benefit that the customer has obtained by using the product, and which the contracting parties have agreed upon.

In the case of insignificant non-compliance with the terms of the agreement for products (which does not significantly decrease the quality of the product’s basic function or its properties and which can be eliminated without visually detectable changes in the product’s appearance) and those that cannot significantly affect the customer’s ability to use the product, the customer cannot demand that the seller cancel the agreement and reimburse the amount paid for the product.

If the customer disagrees with the decision of the seller regarding the non-compliance of the product with the terms of the agreement, the customer has the right to file a complaint with the State Consumer Rights Protection Authority or to seek judicial protection of his/her rights.

Right of withdrawal and return of goods

The right of withdrawal is the right of the customer (natural persons who, in the context of the Consumer Rights Protection Law, are “consumers”) to withdraw from the goods within 14 days from the day the customer or a third party designated by the customer has received the goods in accordance with the procedure for exercising the right of withdrawal.

The customer may exercise the right of withdrawal subject to the following conditions:

The returned goods must be in their original packaging, and the customer has not opened the package;

The goods must not be damaged;

The goods must not be used, have not lost their commercial appearance (labels, safety films, etc.) (this does not apply to goods already damaged during delivery, for which the customer has indicated objections upon receipt of the goods);

The goods to be returned must be in the same condition as they were at the time of receipt.

The seller has the right to refuse to accept the returned goods if the deadlines for returning the goods have not been observed.

The customer informs the seller of the exercise of the right of withdrawal by filling in the withdrawal form and sending it to the seller. After receiving the completed withdrawal form, the seller informs the customer that it has received the withdrawal and also informs the customer of the time it takes to make a decision or to accept the decision.

The customer’s obligation is to return the goods to the seller without delay, but no later than 14 days after sending (delivery) the withdrawal form, by delivering them to Prieduļu iela 13, Garupe, Ādaži Municipality, on working days from 12:00 to 19:00 or by sending them by post, using postal services or any other convenient method of sending for the customer. The customer himself/herself is responsible for the costs associated with the return and sending of the goods.

The seller reimburses the customer for the payments received from the customer, including the delivery costs paid by the customer, within 14 days from the day the seller receives the completed withdrawal form (decision to withdraw from the agreement) and the day the seller receives back the goods from which the customer has withdrawn. The seller refunds the money using the same payment method used by the customer, i.e., by transferring it to the customer’s bank settlement account.

If the customer has clearly expressed the desire to use a delivery method that is not the cheapest standard delivery method offered by The seller’s site, the seller is not obliged to refund the customer for the additional delivery costs.

The seller has the right to withhold payment until the goods from which the customer wishes to withdraw are received from the customer, as well as not to make a refund if the customer has not provided for the proper preservation of the goods.

The customer is responsible for maintaining the quality and safety of the product during the period of exercising the right of withdrawal. The customer is responsible for any reduction in the value of the product if it has been used in a manner incompatible with good faith principles, including being used for purposes other than ascertaining the characteristics or functionality of the product. The product must be undamaged, not altered in appearance (labels not removed or damaged, protective films not torn, etc.) and unused. The product must be returned in its original packaging, in the same configuration in which it was received, and with the purchase document and other product accessories that were included at the time of receipt. If the product is not fully assembled, damaged, disorganized, or inadequately packaged, the seller has the right to refuse the product and not reimburse the customer for the money paid for the product.

Personal data protection

All information about the customer, which the customer provides to the Seller and which becomes known to the Seller through the The seller’s online store, will be considered voluntarily submitted by the customer.

The processing of personal data by The seller arises from the customer’s contractual obligations with the Seller, and, at the customer’s request, data processing is necessary to conclude a distance contract. The purpose of processing personal data is to process orders and purchases of goods on The seller’s site. The Seller will process personal data in accordance with legal requirements.

The customer, as a data subject, has the right to access and rectify their personal data at any time by accessing their profile, if the customer is a registered user. If the customer is not a registered user, the customer can correct their personal data in the next order, by providing accurate and updated information, or by sending an email to the Seller’s contact address, indicating the data that needs to be corrected or updated.

More detailed information on the processing of customer personal data is available in The seller’s site privacy policy.

Liability

The Seller is released from any liability in all cases where losses arise due to the fact that the client acts contrary to the terms of use specified for the use of The seller’s site.

In case of losses, the guilty party compensates the other party for direct losses.

The Seller is not responsible for the insignificant properties of goods visible in the pictures (actual size, shape, or color nuances, etc.) that do not correspond to the actual properties of the goods due to the device screen parameters, lighting, or any other similar external circumstances used by the client.

The Seller is not responsible for the delay in fulfilling obligations or their non-fulfillment or other non-fulfillment that has arisen due to circumstances and obstacles beyond the reasonable control of the Seller, which includes, but is not limited to, strikes, government orders, military actions or national emergency situations, terrorism threats or acts of terrorism, environmental or climate anomalies, non-fulfillment by third parties, disruptions in Internet connection, as well as failure of computer equipment and software. In the event of such force majeure circumstances, the Seller will try to eliminate the resulting delays as quickly as possible.

Terms and Conditions

The relationship between the client and the Seller is regulated by these Terms and Conditions as well as the laws and regulations of the Republic of Latvia.

In case of any questions or disputes, the client can contact the Seller by phone or email. All disputes should be resolved through negotiation whenever possible. A consumer, who is a physical person purchasing goods for purposes unrelated to their commercial or professional activity, has the right to exercise and protect their consumer rights as established by the Consumer Protection Law and other related regulations. If an agreement cannot be reached, the dispute can be brought before a court in accordance with the laws and regulations of the Republic of Latvia.

The Seller reserves the right to unilaterally amend and supplement the Terms and Conditions at any time. The client, when making a purchase on The seller’s site, agrees to the version of the Terms and Conditions in force at the time of the order. Therefore, the client must read and agree to the Terms and Conditions each time they make a purchase.

The Seller reserves the right to change the prices of goods or set special prices for goods. Goods are sold to the client at the prices in force at the time of the order.

Exchange of Information

The Seller contacts the client by email or phone. The client can use the following communication methods: call +371 25725722 or write to our specialist at hello@power-station.lv.